Shipping policy

OVERVIEW

Updated: May 2026

At Pooey Mu, we are committed to delivering your order with care and efficiency, no matter where in the world you or your furry friend may be.

📦 Shipping Destinations

• We ship to may countries worldwide from our headquarters in France.

🇫🇷 Domestic (France) Shipping

• Standard Delivery: 2–4 business days
• Express Delivery: 1–2 business days
• Free shipping on orders over €50 (standard delivery)

🌎 International Shipping

• We currently ship to most countries in Europe, North America, UK.

Delivery times and rates vary by destination:

EU Countries

• Standard Delivery (Est.) 3–7 business days
• Express Delivery (Est.) 1–3 business days

UK & Switzerland

• Standard Delivery (Est.) 3–7 business days
• Express Delivery (Est.) 1–3 business days

USA & Canada

• Standard Delivery (Est.) 5–10 business days
• Express Delivery (Est.) 2–5 business days

🔔 Please Note

• Shipping costs are calculated at checkout based on location and order weight.

📋 Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive an email confirmation with tracking once your order is shipped.

🛃 Customs, Duties & Taxes

• International orders may be subject to import duties and taxes, which are not included in our prices. These fees are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information.

❗ Delivery Issues

• If your package is delayed, lost, or arrives damaged, please contact us at love@pooeymu.com. We will work quickly to resolve the issue.